Our PLM Support Services help manufacturers keep their systems stable and compliant—across cloud and on-prem environments alike.
Sustaining the Systems That Power Your Product Lifecycle
Give Priority To PLM Maintenance Without Taking Your Focus Off Mission-Critical Tasks
Product Lifecycle Management plays an important role in ensuring smooth business operations. Proactive maintenance is essential for maximizing system availability. This presents a challenge for IT. How do they manage PLM without letting it consume valuable time and resources at the expense of mission-critical business activities? By implementing effective maintenance strategies, your team can reallocate time toward driving business growth and improving operational efficiency.
What is PLM Support?
At Domain Systems, we view PLM Support as a long-term partnership, not a transactional service. Our team works alongside manufacturers to strengthen their digital infrastructure and ensure that PLM is a dependable cornerstone of product development.
Standard Features in Every Plan:
- End-to-End Support: Complete assistance for all system issues.
- Rapid Response Times: Quick resolutions for critical and standard issues.
- Unlimited Incident Submissions: No limits on support requests.
- Monthly Maintenance Checks: Regular system reviews to prevent issues.
- Dedicated Support Hours: Scheduled hours for expert help.
- Assigned Point of Contact: A single contact for faster support.
- Vendor Support Liaison: Help with third-party vendor issues.
- Proactive Issue Troubleshooting: Prevent issues before they arise.
- Online Support Portal: A centralized hub for managing requests.
PLM Support Plans
Info
- Support hours per month
- Guaranteed response time: “critical issue”
- Guaranteed response time: “significant issue”
- Guaranteed response time: “standard issue”
- Rollover unused hours
- Reporting
- Unlimited support requests
- Named Account Manager
- Named Project Manager
- Named Business Consultant
- Access to online support portal
- OEM Support liaison
- Monthly maintenance check
- End-to-end system support
- Configuration
- Troubleshooting issues
- Health assessment consultation
- Health assessment (on-site)
- Business process consulting
- Security model consulting
- Usage assistance
- Application training videos
- Upgrade planning
- Disaster recovery planning
Silver
- 12
- 3 hours
- 48 hours
- 72 hours
- (Up to 8 hours)
- (Semi-annual)
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Gold
- 28
- 1 hours
- 18 hours
- 36 hours
- (Up to 16 hours)
- (Quarterly)
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- Annual
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Platinum
- 50
- 30 minutes
- 2 hours
- 3 hours
- (Up to 24 hours)
- (Monthly or on demand)
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- Bi-Annual
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Software Supported by Center of Excellence
Center of Excellence specializes in providing expert support, optimization, and continuous improvement for the following PLM platforms:
- Propel Software
- Oracle Agile
- Oracle PLM Cloud
- Arena by PTC
- Autodesk
Our team is equipped with deep expertise in these systems, offering tailored solutions and proactive support to ensure each platform performs at its best, adapting to your unique business needs and evolving industry standards.
What Is The Difference Between Oracle Product Support And
Domain Center Of Excellence
Domain’s Center of Excellence is application support (as opposed to product/technical support). Center of Excellence customers enjoy premium benefits, like 24/7 access to a US-based team of system integrators, PLM consultants, spearheaded by a named account manager.
Oracle Product Support addresses ad hoc software issues and bug fixes. The Center of Excellence takes a much more active role in your success. We help you get in front of problems before they happen, ensuring top system performance, scheduled health checks, knowledgeable reference desk, an online knowledge base, and more.
Domain Systems’ Center of Excellence is traditionally used by customers as a supplement to Oracle Product Support.
“Not only has Domain Systems been easy to communicate with, but they have also been very flexible, providing us 24 x 7 support when we needed it. Also, they have a very diverse set of expertise that we have been able to benefit from and that’s has proven to be very valuable.”
Why Choose Center of Excellence
The Center of Excellence isn’t just a support offering; it’s a strategic partnership. We help prevent delays during employee absences, assist with complex projects, and allow your team to focus on core objectives. Whether it’s system implementation, data migration, or process improvement, our experts provide the guidance and resources needed for success.
Key Areas of Expertise:
- PLM Projects: Implementations, upgrades, data migrations, and integrations.
- PLM Assistance: Business process consulting, configuration, and health checks.
- Unmatched Expertise: With decades of experience supporting various PLM platforms, Domain Systems delivers reliable, expert-led solutions.
PLM Excellence Awaits
Ready to take your PLM system to the next level? Discover how Domain Systems can transform your operations and enhance your PLM experience. Contact us to learn more about our Center of Excellence today.
FAQ
What is the Center of Excellence?
The Center of Excellence is an application support service for Oracle Agile users. It helps fill knowledge gaps and guide your users on the effective implementation and best use. Our team of engineers and consultants provide support and insights to optimize your Agile PLM processes.
How can the Center of Excellence benefit my business?
The Center of Excellence helps your business maximize the potential of Agile PLM. We offer guidance on best practices, troubleshoot issues, and provide insights to streamline your Agile PLM processes, ultimately enhancing efficiency and productivity.
Who is the ideal customer for the Center of Excellence service?
The Center of Excellence service is ideal for businesses utilizing Agile PLM seeking specialized support and guidance. Whether you’re a new user or looking to enhance your current Agile PLM practices, our service is tailored to meet the needs of businesses across various industries.
How do I engage with the Center of Excellence for Agile PLM support?
We’ve made using the Center of Excellence streamlined and simple. When a need arises, log into your account and fill out a support ticket describing the issue. Our online ticketing system then connects you to your designated account manager who will confirm receipt and next steps. Depending on the nature of the support request, you will then work with one of our experienced engineers, technicians, or consultants to address your concern. Direct telephone and online communication is also available.
What makes the Center of Excellence stand out in supporting Agile PLM?
The Center of Excellence distinguishes itself through a team of dedicated engineers and consultants with extensive experience in Agile PLM. We focus not just on issue resolution but on guiding users in implementing best practices for a more effective Agile PLM utilization. Our consultants have implemented many Agile PLM instances. They understand how to improve and maintain your application to work at optimal capacity.
How does pricing work for the Center of Excellence service?
Our pricing structure is designed to offer flexibility to businesses of all sizes. Whether you prefer a subscription-based model or a customized package, we’ll work with you to find a pricing plan that aligns with your budget and requirements.
What level of support does the Center of Excellence provide?
The Center of Excellence offers comprehensive support, including troubleshooting, guidance on best practices, and insights to enhance your Agile PLM usage. Our support is not only reactive but also proactive, aiming to improve your overall Agile PLM experience. There are three tiers, depending on the level of attention you require:
- Silver (very few needs)
- Gold (occasional/some needs)
- Platinum (regular needs)
- Custom support (tailored to exact needs)
Is the Center of Excellence scalable as our Agile PLM needs evolve?
Absolutely. As your business grows and your Agile PLM needs evolve, the Center of Excellence will scale with you. Our team will continuously work with you to adapt our support services to accommodate changes and ensure ongoing success.
How can I contact the Center of Excellence for more information?
Our team is available to answer any inquiries, schedule consultations, and provide detailed information about how the Center of Excellence can support your Agile PLM initiatives.
Feel free to reach out to us at (801) 447-3777 or email support@domainsi.com for general information. If you are ready to speak with someone, feel free to book a meeting online or email sales@domainsi.com.
Blogs
How can I know if Cloud PLM is right for my business?
Datasheet
Center of Excellence Datasheet
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