Propel Application Support
Keeping your Propel environment stable, supported, and ready for change as your needs evolve.
Support for Propel at the Application Layer
Propel Application Support from Domain Systems is built for organizations that depend on Propel PLM as an operational system.
This service provides structured access to experienced Propel practitioners for issue resolution, planned assistance, and informed guidance around change. Support is delivered at the application layer, not as a generic helpdesk or reactive break-fix service.
Like preventive maintenance on industrial equipment, the goal is stability first, improvement second, and surprises last.
What you can do with Propel Application Support
Within defined weekly allocations, Domain provides assistance across the following areas:
-
Configuration and dashboard assistance
-
Report creation and management
-
Administrative support
-
User and administrator training
-
Troubleshooting and issue investigation
-
Business process guidance
-
Roles, privileges, and security model guidance
-
Upgrade and release planning support
These services focus on helping teams operate Propel effectively while making deliberate, informed changes over time.
Support Options
Application Support is offered in predictable weekly allocations to match organizational demand.
Basic
2 hours per week
Entry-level application support for occasional needs.
- Administrative and reporting assistance
- Targeted configuration guidance
- Predictable access
Silver
4 hours per week
Baseline application support for teams with light, steady needs.
- Administrative assistance
- Reporting support
- Configuration guidance
- Predictable weekly access
Gold
8 hours per week
Ongoing support for teams actively managing change.
- Advisory guidance during releases
- Process and workflow support
- Faster response cadence
Platinum
16 hours per week
Embedded-style application support for complex environments.
- Hands-on administrative support
- Release and change planning assistance
- Priority access to practitioners
All tiers provide access to the same support model and expertise. Higher tiers increase available time for assistance and advisory support across supported activities.
“We appreciate the assistance Domain provided. They were knowledgeable, detailed, and patient and handled our project with a true partnership approach.”
Douglas Ford, Avvio Medical
When Propel Application Support Is a Strong Fit
This service is well suited for organizations that:
-
Operate Propel PLM as a business-critical system
-
Prefer consultative, best-practice guidance
-
Have limited internal administrative bandwidth
-
Value continuity and personal access to experienced practitioners
Additional Services
Some needs extend beyond ongoing application support and are typically addressed through separate engagements, including:
-
Flow development
Design and implementation of Propel workflows using Salesforce Flow to automate approvals, notifications, validations, and cross-object logic in a governed, maintainable way.
For organizations seeking flexibility, blocks of hours (40-hour minimum) are also available for ad-hoc assistance.
Built on Proven Propel Experience
Domain Systems has supported PLM environments for decades and works with organizations operating Propel as a business-critical system.
“A seamless PLM transition. Domain Systems led and handled the full migration from Agile to Propel, including data, configuration, and project coordination. That end-to-end ownership helped keep the transition controlled and predictable.”
Amy Bellendir, ProNova Solutions
A Clear Role in a Healthy Support Model
Propel Application Support helps organizations keep their PLM environment stable, responsive, and ready for change.
It does not replace internal ownership.
It strengthens it.
Expert guidance is available when it matters most.
Talk with a Propel Application Support Specialist
If your team relies on Propel and needs predictable access to experienced application support, this is a good time to talk.
FAQ
What is Propel Application Support?
Propel Application Support provides structured, application-level assistance for organizations that rely on Propel PLM. Support includes administrative help, configuration guidance, reporting assistance, troubleshooting, and advisory support, delivered within defined weekly allocations.
How is this different from Propel’s vendor support?
Propel’s vendor support focuses on the product itself, including platform issues, bugs, and official releases. Domain Systems’ application support complements vendor support by helping customers operate, manage, and evolve their Propel environment day to day at the application level.
What types of work are included in application support?
Application support typically includes configuration assistance, report creation, administrative support, user and administrator training, troubleshooting, business process guidance, and upgrade or release planning support. Work is performed within the agreed weekly hours.
How do we track support hours and requests?
Customers have access to an online support portal that provides visibility into submitted requests, work activity, and hours used. This allows teams to track usage, review history, and understand how support time is being applied.
What work is not included in application support?
Some activities are typically handled through separate engagements, including data migration and Salesforce Flow development. These are scoped independently to keep application support predictable and focused.
Who is Propel Application Support best suited for?
This service is a strong fit for organizations that operate Propel PLM as a business-critical system, have limited internal administrative capacity, or want ongoing access to experienced Propel practitioners for guidance and support.