Center Of
Excellence

Responsive third-party
Agile PLM Application Support

Give Priority To Agile PLM Maintenance Without Taking Your Focus Off Mission Critical Tasks

Oracle Agile PLM is a key business application that plays a pivotal role in the seamless operation of your business. Proactive maintenance is important for ensuring maximum system availability. But Agile administration takes up valuable time and resources. Often at the expense of high-priority business activities. By implementing effective maintenance strategies for Oracle Agile PLM, your team can reallocate time and focus towards driving business growth and enhancing operational efficiency.

What is the Center of Excellence

Center of Excellence is a subscription-based third-party application support service that enhances system performance, streamlines processes, and delivers expert, on-call Agile professionals whenever you need them. resource utilization. Our approach focuses on not just maintaining, but also continually improving your PLM system. This proactive strategy ensures your Agile PLM is always aligned with evolving industry standards and business objectives.

Explore Premium Support Augmentation With Proven Expertise

Unlock the Full Potential of Your PLM System with Our
Tailored, Expert-Led Support Solutions

Center Of Excellence Plans

Info

  • Support hours per month
  • Guaranteed response time: “critical issue”
  • Guaranteed response time: “significant issue”
  • Guaranteed response time: “standard issue”
  • RUPgrades (Agile users only)
  • Rollover unused hours
  • Reporting
  • Unlimited support requests
  • Named Account Manager
  • Named Project Manager
  • Named Business Consultant
  • Access to online support portal
  • OEM Support liaison
  • Monthly maintenance check
  • End-to-end system support
  • Configuration
  • Troubleshooting issues
  • Health assessment consultation
  • Health assessment (on site)
  • Business process consulting
  • Security model consulting
  • Usage assistance
  • Application training videos
  • Upgrade planning
  • Disaster recovery planning

Silver

  • 12
  • 3 hours
  • 48 hours
  • 72 hours
  • Contact for pricing
  •   (Up to 8 hours)
  •   (Semi-annual)
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  • .
  • .
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Gold

  • 28
  • 1 hours
  • 18 hours
  • 36 hours
  • Contact for pricing
  •   (Up to 16 hours)
  •   (Quarterly)
  • Annual
  • .
  • .
  • .
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Platinum

  • 50
  • 30 minutes
  • 2 hours
  • 3 hours
  •   Free
  •   (Up to 24 hours)
  •  (Monthly or on demand)
  • Bi-Annual

The Easiest Way to Ensure Best Practices

With Center of Excellence, you can do far more than with Oracle Product Support alone. We make it easy to get the most value from Agile PLM by advising you on processes, workflows and system performance gains. In this way, you can take the burden off your IT staff, and delegate needs to a team of efficient and effective PLM environment, allowing your IT team to focus on innovation rather than troubleshooting.

Health Assessments and Planning

Having a healthy Agile PLM environment starts with a comprehensive system evaluation. Let seasoned pro’s help you develop an Agile success strategy.

Customization and Optimization

Get help tailoring your Agile PLM solution so that it aligns with business objectives. Stop reacting to problems and get ahead of them before they even happen.

Knowledge Resources

Have questions that only an Agile expert would know? Center of Excellence gives you access to your own personal guide, or a library of content focused on Agile best practices.

What Is The Difference Between Oracle Product Support And
Domain Center Of Excellence

Domain’s Center of Excellence is application support (as opposed to product/technical support). Center of Excellence customers enjoy premium benefits, like 24/7 access to a US-based team of system integrators, PLM consultants, spearheaded by a named account manager.

Oracle Product Support addresses ad hoc software issues and bug fixes. The Center of Excellence takes a much more active role in your success. We help you get in front of problems before they happen, ensuring top system performance, scheduled health checks, knowledgeable reference desk, an online knowledge base, and more.

Domain Systems’ Center of Excellence is traditionally used by customers as a supplement to Oracle Product Support.

Clients

“Not only has Domain Systems been easy to communicate with, but they have also been very flexible, providing us 24 x 7 support when we needed it.  Also, they have a very diverse set of Agile PLM expertise that we have been able to benefit from and that’s has proven to be very valuable.”

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Paul Morris

PLM Integration Manager
Avago Technologies

Your PLM Center Of Excellence Awaits

Discover how our solutions can transform your business

Why Choose Center of Excellence

Center of Excellence is not just an Agile insurance policy; we’re a strategic partner who functions as an extension of your team. We help prevent delays during employee extended absences, vacation days, or when otherwise needed to focus on core business objectives.

Agile PLM Projects:
  • Implementations
  • Upgrades
  • Data migrations
  • Process extensions
  • Upstream and downstream integrations
Agile PLM Assistance:
  • Dedicated Agile resource
  • Business process consulting
  • System configuration
  • Health checks

Why Domain?

As the longest-tenured and most experienced Oracle Agile PLM partner, specializing exclusively in Agile PLM, we offer unparalleled support options for Agile PLM customers.

Are you ready to elevate your Oracle Agile PLM experience with Center of Excellence?

FAQ

What is the Center of Excellence?

The Center of Excellence is an application support service for Oracle Agile users. It helps fill knowledge gaps and guide your users on the effective implementation and best use. Our team of engineers and consultants provide support and insights to optimize your Agile PLM processes.

How can the Center of Excellence benefit my business?

The Center of Excellence helps your business maximize the potential of Agile PLM. We offer guidance on best practices, troubleshoot issues, and provide insights to streamline your Agile PLM processes, ultimately enhancing efficiency and productivity.

Who is the ideal customer for the Center of Excellence service?

The Center of Excellence service is ideal for businesses utilizing Agile PLM seeking specialized support and guidance. Whether you’re a new user or looking to enhance your current Agile PLM practices, our service is tailored to meet the needs of businesses across various industries.

How do I engage with the Center of Excellence for Agile PLM support?

We’ve made using the Center of Excellence streamlined and simple. When a need arises, log into your account and fill out a support ticket describing the issue. Our online ticketing system then connects you to your designated account manager who will confirm receipt and next steps. Depending on the nature of the support request, you will then work with one of our experienced engineers, technicians, or consultants to address your concern. Direct telephone and online communication is also available.

What makes the Center of Excellence stand out in supporting Agile PLM?

The Center of Excellence distinguishes itself through a team of dedicated engineers and consultants with extensive experience in Agile PLM. We focus not just on issue resolution but on guiding users in implementing best practices for a more effective Agile PLM utilization. Our consultants have implemented many Agile PLM instances. They understand how to improve and maintain your application to work at optimal capacity.

How does pricing work for the Center of Excellence service?

Our pricing structure is designed to offer flexibility to businesses of all sizes. Whether you prefer a subscription-based model or a customized package, we’ll work with you to find a pricing plan that aligns with your budget and requirements.

What level of support does the Center of Excellence provide?

The Center of Excellence offers comprehensive support, including troubleshooting, guidance on best practices, and insights to enhance your Agile PLM usage. Our support is not only reactive but also proactive, aiming to improve your overall Agile PLM experience. There are three tiers, depending on the level of attention you require:

  1. Silver (very few needs)
  2. Gold (occasional/some needs)
  3. Platinum (regular needs)
  4. Custom support (tailored to exact needs)

Is the Center of Excellence scalable as our Agile PLM needs evolve?

Absolutely. As your business grows and your Agile PLM needs evolve, the Center of Excellence will scale with you. Our team will continuously work with you to adapt our support services to accommodate changes and ensure ongoing success.

How can I contact the Center of Excellence for more information?

Our team is available to answer any inquiries, schedule consultations, and provide detailed information about how the Center of Excellence can support your Agile PLM initiatives.

Feel free to reach out to us at (801) 447-3777 or email support@domainsi.com for general information. If you are ready to speak with someone, feel free to book a meeting online or email sales@domainsi.com.

Have a question?

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Resources

Blogs

How can I know if Cloud PLM is right for my business?

Datasheet

Center of Excellence Datasheet

Video

The 10 Most Common PLM Mistakes

Transform Your PLM Experience with Center of Excellence Today

Elevate your PLM strategy with Domain Systems’ Center of Excellence. Discover unparalleled support and innovation to transform your Agile PLM experience.